Privacy Policy
Last updated: 22 July 2026
1. Information We Collect
When you use our website, we may collect the following information:
- Name and email address (when you create an account or place an order)
- Shipping and billing addresses
- Payment information (processed securely by our payment provider — we do not store card details)
- IP address and browser information (for security and analytics)
- Order history and preferences
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our website and services
- Detect and prevent fraud
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business (e.g. payment processors, shipping carriers, email services). These providers are contractually obligated to keep your information secure and use it only for the services they provide to us.
4. Data Security
We take appropriate security measures to protect your personal information. All payment transactions are encrypted using SSL/TLS technology. While we strive to protect your data, no method of transmission over the internet is 100% secure.
5. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, please contact us at support@thenerdexchange.co.uk.
6. Cookies
Our website uses cookies to maintain your session and remember your preferences. Essential cookies are required for the site to function properly. We do not use third-party advertising cookies.
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact
If you have any questions about this privacy policy, please contact us at support@thenerdexchange.co.uk.